Me: Sorry, I can't.
Woman: Why not?
Me: Because we don't do that.
Now I really wanted to say because we are a discount retail chain, not a mail order company.
Another woman: I bought this DVD and another one but forgot to use my coupon and I don't have a receipt.
Me: I need the receipt and coupons are only supposed to be used on the same day.
Another woman: What am I supposed to do?
Me: Sorry, that's the policy.
What I really wanted to say was there were a million things you could have done. Like pay attention to the fact there was a coupon the day you bought it. Come back the same day and not waited around until after you had already given the dvd to the kid. Yeah, there's lots you could have done. None of which involved making this my problem.