i told her she needed a receipt for an even exchange. she told me she lost the receipt a while back and that she just wanted the other package. i asked her how she had payed for it and she said cash so the only thing i could do now is return the other pair with her drivers license.
it also did not help that the woman was hard of hearing so i had to say everything twice loudly. anyways she goes into her purse and pulls out a library card or something that wasn't a drivers license or a state id. i told her again i needed a drivers license.
"OH THEY TOOK THAT AWAY FROM ME YEARS AGO!" she exclaims. *facepalm* i shrugged my shoulders and just let her take the other pair cause my supervisor gave the ok.