"I don't mean to be a bitch, but..."

A guest comes to the service desk, and reports that she evidentally received less than satisfying service in Electronics with a TV. She has a survey to fill out...they're these STUPID things no one ever fills out, and us cashiers hardly ever bring attention to, because no one ever wants to fill them out... anyway, she asks about where she's supposed to do it (because they tell you to go to Guest Service) and I point out one of the computer kiosks. She then says she'll just do it at home. Then says, "I don't mean to be a bitch, but I just want to point out that some guy over in Electronics wasn't very helpful or friendly." Apparently she wanted help with a TV and this guy just showed her to where the TVs were and walked off. I told her that if she wanted to fill out a feedback card it might be more effective than the survey and she said no. She said she just wanted to tell someone at the store...RIGHT, because me and the other lady up here with me at Guest Service can really do anything besides absorb your bitch fit into our retail bitch fit data banks and honestly just make fun of you after you leave. She didn't even want a manager. Ignorant twot.